Assignment Unit 5

Page 38 : Complaints

        2. Create a new version. Provide better customer services in your version.

Mr. Carr               : Hello. I’m Mr. Carr , what is Mr. Nadimi problem ?

Mr. Nadimi          : I’m ringing to complain about send engineer slowly.

Mr. Carr               : I’m very sorry  regarding send engineer slowly.

Mr. Nadimi         : Oh! Sure. I thought you send engineer on time but you can’t send him on time. So, how    did you solve the problem.

Mr. Carr               : When did you need engineer?

Mr. Nadimi          : I need him within three days. Can you do it ?

Mr. Carr               : Oh! Sure. We will send him to you within three days.

Mr. Nadimi          : Oh! Yes . I’m looking for coming of your engineer.

Mr. Carr               : Yes. We will send him quickly.

       3. Imagine you are Peter Carr. Following the above phone call and then a conversation with Mr.Bains, write a fax to Mr.Nadimi. Tell him Mr.Bains will return in four days with the parts and the system will be repaired within five days. Use the fax template.

STELLA COMMUNICATION PLC.

PO BOX 45, 27 PARKAWAY, HALL GREEN, BIRMINGHAM BH56 4TR ENGLAND

PHONE 44 121 312 769/221 FAX: 44 121 312 593

FAX TO: Hamid Nadimi                                                                 FROM: Peter Carr

Ahmed Al-Hamid&Company

Fax number 966 1 367933

No of Pages (INC. this one): 1                                                      DATE: 9 February 2013

ATTN: Hamid Nadimi – Operations Director

RE: Peter Carr – Customer Service.

Following out your problem. I am pleased to tell you that Mr.Bains will return to work in 3 days and  he will repair the part  within 5 days.

If there is any way I can be of further assistance, please tell me.  Once again, please accept assistance from me.

Furthermore, let me assure you of your company in future.

Best regards.

Peter Carr

Peter Carr

Customer Service